Frequently Asked Questions
You have questions. We have answers.
We appreciate your interest in visiting SweetPlay!
Here are some answers for your commonly asked questions – we also have location-specific FAQ’s for each of our locations with more specific info! Feel free to contact us if you can’t find what you are looking for!
General Questions
Is there a minimum or maximum age to play?
We welcome guests of all ages to play and enjoy all we have to offer! We have a dedicated contained toddler area, “LittleLand” for guests 4 and under. We encourage parents, grandparents, caregivers and older siblings to play with their kids as well, so come ready for fun! We also have comfortable areas for parents to relax or get some work done while the kids play if that is what works best for you.
Is any special equipment or clothing required?
Like many indoor play places, we do require kids to wear grippy socks while playing in our facility. We encourage grown-ups to go play too and suggest grip socks for them too. We have a wide range of sizes available for $3 each or you are welcome to bring your own from home.
We suggest that kids wear long pants versus shorts or dresses/skirts for comfort, but that’s up to them/you!
We ask that you please be conservative with those recently potty trained and when in doubt have them wear a diaper or pull-up while at SweetPlay. There is nothing we like less than to have to close the ball pit for cleaning for 10-12 hours due to a “code yellow” or worse, “code brown”!
Can I bring a few friends and have a little party in your cafe area?
Out of consideration for our other guests, and because we offer private party rooms, we do not allow informal parties in our cafe or any other areas of our facility. This means no presents, decorations, cake/cupcakes (we don’t allow outside prepared food outside of the party rooms anyway), etc. We really want everyone to feel welcome and we love it when people choose to celebrate their birthday with us, but this is a slippery slope to go down so we need to be firm and make sure it doesn’t become a problem.
Perhaps most importantly, please do not “set up shop” at tables when you’re not actively using them so that they are unavailable for other customers, especially on our busy days.
Thank you for your understanding on this!
Do I have to wear grip socks on the play equipment?
Yes. Our grip socks have been shown to make it easier and safer to enjoy our play structures, and they also help reduce germ transmission. We require clean grip socks for all kiddos in the play areas. You can bring your own from elsewhere, but we have cool SweetPlay ones available for $3 when you enter. We strongly recommend that any adults intending to play with their kids in the main play structure have grip socks as well. You can absolutely wash them and bring them back for future visits!
No shoes or bare feet are allowed in the play areas at any time.
Who is responsible for my kid(s) while they play?
You are! We consider ourselves an indoor playground, so just like at an outdoor playground, the parents and guardians are responsible for their kid(s) safety, security and behavior while at SweetPlay. We ask that you keep an eye on your kids (as appropriate to their age and level of independence) and make sure they understand the rules (i.e. no kids over age 4 in LittleLand) and are treating other patrons with kindness and respect. Click here for our “House Rules”. Thanks for helping make SweetPlay a pleasant place for all to visit!
Can I drop my kids off to play while I run some errands?
Most of the time, no. For general admission you are responsible for your children at all times. We ask that you keep an eye on them and even better, join them! We want to be a family destination for fun for all ages!
We do have some special occasions where we run drop-off programs. Check our the Date Night and Summer camp options at our individual locations for more information!
Do you have any discounts or specials?
Generally speaking, we try to keep our prices as low as possible for everyone rather than offering a lot of discounts, coupons and specials. We offer admission discounts for military members and teachers with current ID. We have a monthly membership options that gives you unlimited visits. We also offer various discounts for groups of 10 or more depending on the day and time and specific details of the group. Contact us for details!
Do you offer discounts for large groups?
We love seeing more smiles at our facility. We offer discounts for school and child care groups and will consider other situations on a case by case basis. Please contact our location nearest to you for more information!
Can I sign a waiver before I arrive?
Yes! Please visit the web page of the store you’re planning on attending to sign the waiver online. At this time, each individual location requires it’s own waiver.
Broomfield at Flatiron Crossing Mall
Please be sure that each adult member of your party fills one out. Minors are added to the adult waiver after you fill out your own information. Every person entering the facility must have a completed waiver (parents, kids, grandparents, babies, your crazy uncle, etc!). We have waiver stations available when you arrive if you’d prefer not to fill it out in advance.
What is your capacity and will it be crowded?
Our official capacity varies by location, but when we get anywhere close to that it is VERY busy in here! Our very busiest days are single day holidays in the winter, namely MLK and Presidents Days, and any time local school districts are off from school. Winter weekends, especially Saturdays, are also very busy.
We offer field trips primarily on school holidays (including all summer), which are groups of 20-65 kids, usually elementary aged.
Tons of our guests don’t mind the chaos and come see us on our busiest days and have a great time! If you’d prefer to come when it’s quieter, see the next question…
When should I come if I want it to be less busy?
If you have some flexibility in your schedule and would prefer to visit SweetPlay when it’s less busy, your very best bet is any time from Monday morning to Friday mid-afternoon, as long as it’s not a school holiday. We rarely have anything resembling a crowd during those times. Toddler Tuesday is a bit busier due to the special we offer that day, but still nothing like the weekends.
If you can only come on a weekend, Sunday first thing in the morning or in the last few hours of the day is generally quieter than anytime Saturday or midday-mid afternoon Sundays.
If you’re curious about what we have scheduled or how busy we expect to be on any given day you can always email reach out to the individual location for more information.
What special events do you have?
We run special events both weekly and seasonally and invite you to participate in whatever works well for you and your family!
Check out the web pages for your local location for more specific info!
Broomfield at Flatiron Crossing Mall
Typically, we have Easter Egg hunts, Halloween costume competitions, Santa story-time, and plenty of other holiday events as well. Stay tuned on our social media for the most up-to-date info about all these events.
Can we come in just to play the arcade games?
For our locations with arcades, you are more than welcome to focus your time on the arcade, but everyone is required to pay admission regardless of which areas of the facility they are using. Arcade cards are an additional purchase that can be made at the front desk or the kiosk in the arcade area.
How do you keep it so clean?!
We take pride in keeping SweetPlay clean and sparkling. We employ hard working janitorial staff 7 days a week and our customer service staff does regular cleaning rounds as well. We have a state-of-the-art ball cleaning machine and clean and sanitize the Littleland ball pit weekly and the larger ninja course pit at least monthly (random incidents often force us to clean it much more often!). Check out this time-lapse of the process! We also spray a non-toxic disinfectant on a regular basis.
If you ever see any areas that needs cleaning attention while visiting SweetPlay, please just let our staff know and we will take care of it right away!
Parties and Events
How far in advance should I book a birthday party?
Our party rooms tend to fill up a month or two in advance, so we recommend planning on the early side (especially if you’re interested in booking a double room)! That being said, we do get cancelations and weekday time slots are often still available. If you’re running a little behind in your planning, there are likely midweek options available.
What is included with my party?
We recommend checking out the FAQ for your nearest location for the most up-to-date details, but our birthday party packages all include:
- 1.5 hours in a private party room – 30 minutes for set-up and 60 minutes of party time
- A fabulous host to help with anything you need
- Up to 10 kids included with no additional charge (20 for a double room)
All packages also include the following for each child:
- Unlimited play time admission
- Grip socks
- Bottled water
Depending on the exact package you book, there are options to add food, arcade cards, and candy cup party favors!
How many adults & kids can I bring to my party?
Our single party rooms fit 10-15 kids comfortably (up to 20 if they’re snug). Each room has 2 handmade picnic tables for the kids and some chairs around the outside. Depending on the number of adults you are inviting, there may not be room for all of them in the rooms themselves (the official room capacity of a single is 21 people). We suggest you limit your total party size to these numbers, or extra adults are welcome to hang out in the cafe right outside the party rooms or wherever they are comfortable.
The double room is double the size and twice the capacity. Single packages include 10 kids and double packages include 20 kids. Additional kids can be added for the per head rate listed for that package.
What is the double room and who should book it?
Our double sized party room is simply our 2 front rooms with the wall between them pulled back. While single room packages include 10 kids in the base price, the double includes 20 kids. It’s really just 2 single bookings combined, so you get double the space, double the admissions and any inclusions, and it’s double the price.
We recommend a single room for groups of less than 20 kids without a ton of adults that plan to be in the room at the same time. If you have a lot of adults or more than 20 kids, we recommend booking the double room.
Do you have storage available for my cake/food/drinks?
We do not have any extra storage space in our cafe area so we unfortunately cannot keep your food cold before, during or after your party room time. Please plan accordingly (i.e. no ice cream or ice cream cake!). You will have a dedicated party cart where you can store cake, presents, decorations, etc.
Can I bring decorations for my party?
You are welcome to bring decorations for your kiddo’s party. You will have 30 minutes of set up time prior to your hour in the party room. We just ask that you only use the non-marking putty that we provide on the walls so you don’t damage the paint, and that you clean up and take away your decorations when the party is over. Please no tinsel, glitter, confetti, silly string or piñatas for the sake of our clean up crew!
Can I bring some friends and have a party in your cafe area?
Out of consideration for our other guests, and because we offer private party rooms, we do not allow informal parties in our cafe or any other areas of our facility. This means no decorations, cake/cupcakes (we don’t allow outside prepared food outside of the party rooms anyway), presents, etc. We really want everyone to feel welcome and we love it when people choose to celebrate their birthday with us, but this is a slippery slope to go down so we need to be firm and make sure it doesn’t become a problem.
Perhaps most importantly, please do not “set up shop” at tables when you’re not actively using them so that they are unavailable for other customers, especially on our busy days.
Thank you for your understanding on this!
Can I rent your facilities for a private function?
We do have private facility rental available. This is generally recommended for groups of 100 or more, and rates vary significantly depending on the location, date, and time. Please reach out to your nearest location for a quote. We will need to know a bit about your group, approximately how many adults and kids, and what date(s) and times might work for you.
What do you offer for field trips and other large groups?
The more happy and tired smiles the better, so we love it when field trips and other groups of kids come visit us at SweetPlay! If you run a child care program or have a large group of kids (generally more than about 20) you’d like to bring to SweetPlay, please reach out to your nearest location with details like how many kids, the age range, and when you’d like to visit and we’ll send you all the details. Please note that we generally don’t have availability for large groups on weekends as we simply don’t have space!
Do you offer fundraising opportunities for schools and other entities?
Yes!! We love to support our local schools and other organizations that educate and take care of kiddos! We offer fundraiser events on Monday – Thursday afternoons where we give 30% back to your organization. Please reach out to your nearest location for all the details!